41st GSC Forum | Bucharest, Romania
11-13 November 2025
Agenda Summary
Last updated: 26 August 2025
Day 1 – Tuesday 11 November – Full Day Public Forum
Day 2 – Wednesday 12 November – Full Day Public Forum
and Group Dinner sponsored by TMT ID
Day 3 – Thursday 13 November – Full Day Public Forum
Day 1 – Tuesday 11 November
TIME
9:00
Welcome & Introduction
SPEAKER
Lyn Du, GSC Chairperson
TIME
9:15
Co-host Welcome & Company Presentation
SPEAKER
TMT ID
TIME
9:45
Delegates Round Table Introduction
ALL DELEGATES
TIME
10:30
Coffee Break
TIME
11:00
TOPIC
Trends in International Telecoms Crime: The Trends We Have and the Trends We Need
- Emerging Trends – what’s new in 2025? How are fraudsters evolving their tactics?
- A KYC code of conduct for wholesale carriers (at long last)
- Not knowing who is doing what: Examples from the US Robocall Mitigation Database
- Sign first, identify later: The incentives for validating the call and validating the caller have been the wrong way round
- The seemingly unstoppable faith in international traceback and the reality of how traceback has skewed priorities in the USA relative to the UK
- Measuring scams: Was the goal to reduce the number of scam communications or to reduce the amount of money lost to scammers?
- A reminder about Call Check: Two-way international call validation can be cheap, and traceback would then be a formality
- How consumer protection gets demoted by complicated arguments about the transition to IP networks and monetizing APIs
- The sudden reversal of the 0303 policy in Brazil: A cautionary tale about the relationship between telemarketing and consumer protection
- Keep it simple: An update about complaints to the Australian comms regulator
- The explosion of SMS blasters in 2025: A dramatic example of what can happen when effective wholesale anti-scam controls are not complemented by new controls elsewhere in the ecosystem
- If not SMS, then what? WhatsApp abuse surges in India
- Be wary of overgeneralization: How Germany has the opposite trends to India
- The old way of sharing fraud intelligence has never worked well; can we try another way instead?
PRESENTER
Eric Priezkalns, Editor, COMMSRISK
TIME
12:40
Group Photo
ALL DELEGATES
TIME
12:50
Buffet Lunch
TIME
14:00
TOPIC
AI in Operation
Use of AI to automate tedious tasks and drive operational efficiencies for Billing Teams.
PRESENTER
Balaji Srinivasan, Product Director, CSG
TIME
14:40
WORKSHOP
Battling Voice & A2P Fraud
- Delve into the latest technological advancements in fraud detection and prevention, such as AI and ML. How can these technologies be leveraged to stay ahead of fraudsters?
- Discuss the role of regulatory bodies and legal frameworks in combating fraud. Are current regulations sufficient, or is there a need for more stringent measures?
- Collaborating and sharing among Carriers and law enforcement agencies to combat fraud – is this working effectively in your jurisdiction?
- What new technologies / strategies might emerge and how can the industry prepare for them?
- Share case studies and success stories of fraud mitigation. What strategies/technologies were used, and what lessons can be learned from these examples?
Discuss the ethical considerations in fraud prevention such as data privacy and the balance between security and user convenience. How can carriers ensure they are protecting their customers without infringing on their privacy?
CO-FACILITATORS
Debs Mallick, AVP RA & Business Control, PCCW GLOBAL | GSC Council
Endre Syvertsen, Customer Success & Fraud Prevention Specialist, TELENORLINX | GSC Council
Endre Syvertsen, Customer Success & Fraud Prevention Specialist, TELENORLINX | GSC Council
TIME
16:00
Bilateral Meetings
TIME
18:00
Meeting Adjourned
Free evening for all delegates
Day 2 – Wednesday 12 November
TIME
9:00
TOPIC
GIRAF: Global Initiative to Combat Int'l Phone & Messaging Scams
PRESENTER
EU Regulator
TIME
10:00
TOPIC
Cloud-Based Numbers – Risk and/or Opportunity
PRESENTER
Petr Kubat, WS Voice Trading & Assurance Management, A1 TELEKOM
TIME
11:00
Coffee Break
TIME
11:30
TOPIC
Use Cases of AI / Involvement of AI in Different Streams
PRESENTER
Subex
TIME
12:10
TOPIC
How TMT ID Helps the Ecosystem to Combat Fraud & Protect Customers
- Interactive Demo
PRESENTER
TMT ID
TIME
12:50
Buffet Lunch
TIME
14:10
CARRIER DISCUSSION PANEL
Balancing Growth & Risk in a Rapidly Evolving Market
- Dispute Drivers: What are the top causes of billing disputes between international carriers today, & are these issues getting better or worse with automation?
- Credit Risk vs. Market Growth: How do you balance extending credit to new carriers in emerging markets with the risk of non-payment?
- Technology Leverage: How are AI, predictive analytics, or blockchain changing billing accuracy and credit risk management?
- Emerging Traffic Types: With OTT, IoT, and 5G roaming increasing, how is billing and credit management adapting to these new complexities?
- Collections Strategy: What innovative approaches are being used to reduce overdue payments without damaging long-term carrier relationships?
- Lessons from Disruption: Can you share an example where a change in billing or credit management significantly improved operational efficiency or mitigated financial risk?
MODERATOR
Paul Fedarb
TIME
15:00
WORKSHOP
Managing the Rise of Billing Increments
Market shift from 1-second to 6/6, 15/15, 30/6, or 60/60 billing.
- Challenges & Lead Time Constraints
- What operational bottlenecks exist in adapting to increment changes?
- How much lead time do suppliers typically provide – and is it sufficient?
- How do short notification windows impact customer pricing, contracts & route management?
- What are the biggest risks of poor implementation (billing disputes, revenue leakage, customer dissatisfaction)?
- Implementation Best Practices
- How can billing/mediation systems be made flexible to support multiple increment models?
- What are proven strategies for supplier and customer negotiations?
- How can LCR be adapted to be increment aware?
- What standard operating procedures should be in place for rapid response to changes?
- Risk Mitigation & Governance
- How can fraud risks (short-duration calls) be monitored and reduced?
- Should we build “increment buffer” margins into our pricing models?
- What governance model ensures cross-functional readiness (Commercial, IT, Finance, Operations)?
- Will increments continue to rise, or will the market return to per-second billing?
FACILITATOR
All Delegates
TIME
16:00
Bilateral Meetings
TIME
18:00
Meeting Adjourned
TIME
18:20
Group Dinner Sponsored by TMT ID
Meet at hotel lobby.
Day 3 – Thursday 13 November
TIME
9:00
TOPIC
Next Gen Bundling & Discounting
PRESENTER
Enis Dzolovic, Product Manager, ZIRA GROUP
TIME
9:40
TOPIC
Managing Settlements: Contracts, Disputes & Entity Risks
- Customer profile changes: Telcos vs Enterprises
- How to approach
- Difference in contracts term between customer profiles
- Dispute aging
- How to handle them and what are the limits
- Change management in settlements treatments
- Entity approach
- What if one entity does not pay and the other chase your company for payment
- How all the above related to each other and they affect the teams and the
industry
PRESENTER
BICS
TIME
10:40
Coffee Break
TIME
11:10
TOPIC
From Parallel to Unified: Combining Supplier Invoice Compliance with Reconciliation
- Automating reconciliation and compliance checks in one workflow
- Reducing disputes, delays, and overpayments
- Building audit-ready transparency into the supplier invoice processes
PRESENTER
LINXA
TIME
11:50
WORKSHOP
Development of Fraud Management Handbook
- Type of services
- Common types of fraud
- Risk assessment framework
- Fraud detection and monitoring
- Fraud prevention & controls
- Incident response & mitigation
- Governence and roles
- Collaboration and information sharing
- Metrics, KPIs & reporting
- Regulatory & legal considerations
FACILITATOR
All Delegates
TIME
13:00
Buffet Lunch
TIME
14:15
VENDOR PANEL
Q&A to the Carrier Community
An opportunity for all GSC benefactors to ask questions from our carrier community.
MODERATORS
GSC Benefactors
TIME
15:00
TOPIC
Why Operators are Becoming More Enterprise-Centric
PRESENTER
Telarix
TIME
15:40
TOPIC
Action Plans
An opportunity to provide your feedback on this event, and help to shape the agenda for the next one. We will also reveal the dates and location of the 41st GSC Forum.
FACILITATOR
Lyn Du, GSC Chairperson
TIME
16:00
Bilateral Meetings
TIME
18:00
Meeting Adjourned
Free evening for all delegates
Co-hosted by
Visa Requirements
Check your status at the Romania Tourism website.
If you indicate that you require a formal invitation letter for your visa application, we will send you a template and the necessary instructions once your registration has been received.
Hotel Venue
Ramada Plaza Bucharest
Str. Poligrafiei nr. 3-5, Sectorul 1, Bucharest, Romania 013704
Phone: +40 21 549 3000
Room Rates
Standard Single Room – 111 Euro/night
Standard Double Room – 135 Euro/night
Rates include 1% city tax and 11% VAT.
For further queries, please contact the GSC Chairperson.
Bucharest Henri Coanda International Airport to Hotel
By Taxi, Uber, Bolt – 18 Euro (RON 90)
Airport Bus (442) to Hotel – 40 mins including 14 minute walk
Airport Train (100) to Hotel – 50 mins including 18 minute walk