38th GSC Forum | Budapest, Hungary
16-18 April 2024
Agenda Summary
- Last updated: 13 February 2024
Day 1 Tuesday 16 April – Full Day Meeting
Day 2 Wednesday 17 April – Full Day Meeting
Day 3 Thursday 18 April – Full Day Meeting
Day 3 Thursday 18 April – Group Dinner
Day 1 - Tuesday 16 April
Welcome & Introduction
Host Welcome & Company Presentation
Int'l Revenue Share Fraud Changing Pattern Behaviours
- Fraud scenarios, and changing pattern in fraudulent behaviours
- Use cases on fraud dispute handling and resolution
- GSMA fraud, Whatsapp bypass and the impact it has on MNOs
Nigel Bazeley, Product Manager, PRISM Symmetry Solutions
Delegates Round Table Introduction
Coffee Break
Revenue Assurance Workstream
- Update on GSC RA Workstream
- Overview of RA guidelines
- Key takeaways in RA arena
- Way forward & next steps
Sustainability in Telecom
- Efficacy of sustainability practices today (cloudification, remote work, network optimization, low-carbon data centers)
- The nuance between ESG and Sustainability
- The major regulation(s) of interest involving telecom carriers (CSRD)
Harry Huang, Product Manager, Tomia Global
Group Photo
Lunch
Carrier Panel: Onboarding Credit Check & Know Your Customer Process
- How do carriers handle credit checks, identify red flags, validation of financials / disclosures, rules and governance?
- Risk mitigation – how to ensure collection from prospect customers
Opportunities for Increasing Revenue & Margins in an Increasingly Tight Wholesale Market
- How to make the best deals possible
- How to take advantage of origin-based opportunities
- How to grow the A2P business
- How to fight fraud through intelligent routing
- How to ensure your get paid correctly for all delivered services
Bilateral Meetings
Meeting Adjourned
Day 2 - Wednesday 17 April
Fraud Prevention
- Feelings or facts?
- Migration from Voice to SMS/A2P fraud
- Scam, Bypass and Premium Rate fraud – same as new wrapping?
- The role of the carrier and what should be done by the MNO
Harmonizing Real World Conflicts of Dispute Management & Invoice Reconciliation: Bridging the Gap with Generative AI Solutions
AI & Data Science Tool to Drive Effective Fraud Dispute Management
- Orange’s experiences with the automated tool which has helped dispute managers to be more efficient
Coffee Break
Workshop: Wholesale Market Shift
Regulated rates continue to fall sharply, the A2P market is in crisis, and significant downsizing is in evidence across the market. Given these trends, how are carriers and operators responding?
- Increased settlement rates for revenue stability – is this a good strategy and is it sustainable?
- Slowing / mitigating the decline in traditional service revenues. What are the approaches?
- Has payment behaviour materially changed post-pandemic and amid increased geopolitical turbulence?
- The rise of AI – what are the positive and negative impacts for traditional wholesale business?
- Using agencies, resellers or outsource partners – what are the pros and cons?
Buffet Lunch
Carrier Panel: Insight on Managing Risks
Risk assessment for Telecomms business
- What do you consider to be “traditional” risks for Bill to Cash activity?
- What other risks do you now need to consider to run your team effectively?
- What’s the current biggest risk to your team?
- Do you pass some risk to 3rd parties vendors and how do you ensure compliance?
AI/ML Forecast in Wholesale Telco Trading
- Implementation journey of AI-based forecast solution in sphere of wholesale trading
Blockchain for A2P & Voice Supplier Invoice Process
Bilateral Meetings
Meeting Adjourned
Day 3 - Thursday 18 April
A2P Disputes Workstream
- Feedback gathered from Carrier delegates
- Input on A2P Settlement Challenges
- Breakout Session: Discussion on plausible solutions
Phone Number Intelligence: Protecting Today's Revenues & Generating New Opportunities
- Fraud prevention case study
- Fix simple things first – 25% of telephony fraud comes from non-existent numbers
- Using HLR and signalling coverage to understand live accounts and IMSI changes
- Revenues for tomorrow
- Replacement and protection of SMS OTP
- Verification and authentication services
- Monetising API infrastructure to provide KYC, KYB, and age verification
Coffee Break
Workshop: Billing New Services
- Billing for CPaaS business model
- Billing in a CPaaS environment can be a complex and challenging task, mostly due to a wide mix of services that are possible to be offered and the variety of pricing models that could be utilized in each case.
- Two main challenges for CPaaS providers – ensure usage is accurately tracked,
and billing is reliable and consistent.
- Discuss solutions for billing enterprise customers
- Enterprise customers can be a steady source of revenue, but navigating the long sales cycle and payment terms may strain your cash flow.
- How we effectively manage settlement for enterprise customers.
Lunch
Vendor Panel Discussion
- Vendors’ pain points
- Next challenges for their clients
- Roadmap and the next big thing
- Perspective on trends and predictions
Workshop: OBR Challenges
- How to define a Mobile Number Portability (MNP) calling number?
- Which header field is mandatory, P-Asserted-Identity (PAI) header field or FROM header field?
- What do carriers do if the sending partner does not support PAI but receiving partner
is charging base on PAI? - How to deal with hidden/anonymous calling number calls?
Action Plans
- Delegate feedback
- Topics / issues for inclusion in next GSC Forum
- Next meeting dates and location
Bilateral Meetings
Meeting Adjourned
Group Dinner
Meet at Hotel Lobby
Visa Requirements
Check your status at the Hungarian Consular Services website.
If you indicate that you require a formal invitation letter for your visa application, we will send you a template and the necessary instructions once your registration has been received.
Hotel Accommodations
NOVOTEL BUDAPEST CENTRUM
Ntak Sz 22041413
Rákóczi út 43-45
1088 Budapest
Hungary
ROOM RATE
Single – 120 EUR per day plus a 4 EUR city tax per person per day.
For members, GSC absorbs 100% of accommodation costs (single occupancy including breakfast; two carrier delegates per membership) for up to 4 nights from Monday 15 April to Thursday 18 April with checkout on Friday 19 April.
Travel from the Airport
TAXI
Rideshare companies (Uber, Lyft) are not available in Hungary. Please choose an official taxi company (eg Főtaxi, City Taxi). Fare approximately 15,000 HUF (40 EUR). Trip lasts 35 mins.
HOTEL TRANSFER
From airport to Novotel Budapest Centrum is 19,000 HUF (50 EUR) with cash or debit/credit card payable to the driver.
If interested in this service, the delegate must provide to the hotel their hotel reservation number, flight number, number of guests, name and phone number. For special billing requests, or a receipt with a company name is needed, please inform the driver accordingly.
MINIBUS
Shuttle (minibus) can be booked to get to the hotel. Reserve in advance or while at the airport. More information is available at miniBUD.hu.
PUBLIC BUS
Astoria Metro Station is the nearest bus stop to the hotel and is on the the 100E Airport Shuttle line. Fares as applicable with the 2,200 HUF Airport Shuttle Bus Single Ticket. This can be purchased on the Budapest Pay&GO device with bankcard on board. For more details visit: Budapest Pay&GO or Airport Express (bkk.hu).
From Astoria Metro Station, either take a 10 minute walk to the hotel or board the Metro M2 (red line) and travel one stop to Blaha Lujza Square Metro Station. From there, the hotel is a 2 minute walk.
Buses also leave from Liszt Ferenc Airport continuously throughout the day, departing every 10-12 minutes between 9:00 am and 9:00 pm, at other times, every 15 minutes and every 30 minutes at night. Buses coming from the airport also use the Astoria Metro Station stop. A one way ticket is HUF 2,200 (6 EUR).
Tickets can be bought from BKK vending machines (you can also pay with a bank card), at BKK sales points, or via the BudapestGo application. The most convenient and contactless option is to buy the ticket through the app.
GSC Zagreb Guidebook
Presented by our co-hosts, ZIRA, browse the guidebook complete with transportation info, Zagreb’s history and districts, where to eat, and what to see and do!
