16-18 April 2024
Budapest, Hungary
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DAY 1 – Tuesday, 16 April 2024
Host Welcome & Company Presentation
SPEAKER
Bernice Demarco, Director of Group Transformation, Risk & Assurance (TRA), BT Group
TOPIC
Int'l Revenue Share Fraud Changing Pattern Behaviours
- Fraud scenarios, and changing pattern in fraudulent behaviours
- Use cases on fraud dispute handling and resolution
- GSMA fraud, Whatsapp bypass and the impact it has on MNOs
PRESENTERS
Tom Walker, Head of Fraud Strategy
Nigel Bazeley, Product Manager, PRISM Symmetry Solutions
Nigel Bazeley, Product Manager, PRISM Symmetry Solutions
TOPIC
Vishing Fraud and Basic Prevention Techniques
PRESENTER
Sergei Okhrimenko, CTO, AB Handshake
TOPIC
Opportunities for Increasing Revenue & Margins in an Increasingly Tight Wholesale Market
- How to make the best deals possible
- How to take advantage of origin-based opportunities
- How to grow the A2P business
- How to fight fraud through intelligent routing
- How to ensure your get paid correctly for all delivered services
PRESENTER
Carl-Henrik Olsson, Senior Product Manager, CSG International
DAY 2 – Wednesday, 17 April 2024
TOPIC
A2P Messaging Fraud – A Swedish Media Frenzy
PRESENTER
Tobias Bergström, Destination Management, Arelion
TOPIC
Harmonizing Real World Conflicts of Dispute Management & Invoice Reconciliation: Bridging the Gap with Generative AI Solutions
PRESENTER
Subrat Saurabh, Director, Business Consulting, Subex
TOPIC
AI & Data Science Tool to Drive Effective Fraud Dispute Management
- Orange’s experiences with the automated tool which has helped dispute managers to be more efficient
PRESENTER
Orange Wholesale International
TOPIC
Revenue Assurance Workstream
- Update on GSC RA Workstream
- Overview of RA guidelines
- Key takeaways in RA arena
- Way forward & next steps
PRESENTER
Zainab Khan, Disputes Manager, Telenor Linx
TOPIC
Sustainability in Telecom
- Efficacy of sustainability practices today (cloudification, remote work, network optimization, low-carbon data centers)
- The nuance between ESG and Sustainability
- The major regulation(s) of interest involving telecom carriers (CSRD)
PRESENTERS
Muhammad Asad Khan, Global Head of Presales
Harry Huang, Product Manager, Tomia Global
Harry Huang, Product Manager, Tomia Global
TOPIC
Workshop: Wholesale Market Shift
Regulated rates continue to fall sharply, the A2P market is in crisis, and significant downsizing is in evidence across the market. Given these trends, how are carriers and operators responding?
- Increased settlement rates for revenue stability – is this a good strategy and is it sustainable?
- Slowing / mitigating the decline in traditional service revenues. What are the approaches?
- Has payment behaviour materially changed post-pandemic and amid increased geopolitical turbulence?
- The rise of AI – what are the positive and negative impacts for traditional wholesale business?
- Using agencies, resellers or outsource partners – what are the pros and cons?
MODERATOR
Simon Dodsworth, VP Voice & Messaging, Arelion | GSC Council
TOPIC
AI/ML Forecast in Wholesale Telco Trading
- Implementation journey of AI-based forecast solution in sphere of wholesale trading
PRESENTER
Harun Hasic, Product Manager, ZIRA
TOPIC
Blockchain for A2P & Voice Supplier Invoice Process
PRESENTER
TATA Communications & The Hashgraph Group AG
DAY 3 - Thursday, 18 April 2024
TOPIC
GSC All Carriers Workshop
FACILITATOR
Zainab Khan, Disputes Manager, Telenor Linx
TOPIC
Phone Number Intelligence: Protecting Today's Revenues & Generating New Opportunities
- Fraud prevention case study
- Fix simple things first – 25% of telephony fraud comes from non-existent numbers
- Using HLR and signalling coverage to understand live accounts and IMSI changes
- Revenues for tomorrow
- Replacement and protection of SMS OTP
- Verification and authentication services
- Monetising API infrastructure to provide KYC, KYB, and age verification
PRESENTER
John Wilkinson, CEO, TMT Analysis
TOPIC
Fraud Prevention
- Feelings or facts?
- Migration from Voice to SMS/A2P fraud
- Scam, Bypass and Premium Rate fraud – same as new wrapping
- The role of the carrier and what should be done by the MNO
PRESENTER
Endre Syvertsen, Sr Product Manager, Fraud Solutions, Telenor Linx
TOPIC
Workshop: Billing New Services
- Billing for CPaaS business model
- Billing in a CPaaS environment can be a complex and challenging task, mostly due to a wide mix of services that are possible to be offered and the variety of pricing models that could be utilized in each case.
- Two main challenges for CPaaS providers – ensure usage is accurately tracked,
and billing is reliable and consistent.
- Discuss solutions for billing enterprise customers
- Enterprise customers can be a steady source of revenue, but navigating the long sales cycle and payment terms may strain your cash flow.
- How we effectively manage settlement for enterprise customers.
PRESENTER
All Delegates
TOPIC
Workshop: OBR Challenges
- How to define a Mobile Number Portability (MNP) calling number?
- Which header field is mandatory, P-Asserted-Identity (PAI) header field or FROM header field?
- What do carriers do if the sending partner does not support PAI but receiving partner
is charging base on PAI? - How to deal with hidden/anonymous calling number calls?
FACILITATOR
Charlotte Aveback, Head of Commercial Operations, Arelion
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