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GSC Forum – November 2024

39th GSC Forum | Warsaw, Poland

5-7 November 2024

Agenda Summary
- Last updated: 22 October 2024

Day 1  Tuesday 5 November – Full Day Meeting
Day 2  Wednesday 6 November – Full Day Meeting
Day 3  Thursday 7 November – Full Day Meeting
Day 3  Thursday 7 November – Group Dinner sponsored by Orange Polska

Day 1 - Tuesday 5 November

TIME
9:00

Welcome & Introduction

SPEAKER
Lyn Du, GSC Chairperson
TIME
9:10

Co-host Welcome & Company Presentation

SPEAKER
ORANGE POLSKA
TIME
9:30
TOPIC

Delegates Round Table Introduction

ALL DELEGATES
TIME
10:00
TOPIC

Risk Market Analysis

PRESENTER
Markus Kuger, Chief Economic Advisor, BAKER ING
TIME
11:00

Coffee Break

TIME
11:25
TOPIC

Legal Aspects of Anti-fraud & Compliance Activities Performed by Telcos

Legal aspects of anti-fraud and compliance activities in line with new regulations on the Polish market. How do these regulations affect Orange Polska activities, and what are our new rights and obligations?

PRESENTER
Piotr Ciotucha, Director Revenue Assurance Credit Risk & Fraud Mgt, ORANGE POLSKA
Marek Jakóbowski, Compliance Mgt Expert, ORANGE POLSKA
TIME
12:00
TOPIC

The Evolution of Pricelists

Pricelists continue to evolve. Earlier this year, some operators began offering origin level rounding rules. Others include properties such as Network Features. How do these fields affect pricing, rating and billing? This session delves into the latest changes in Voice and SMS pricelists and how to avoid traffic disputes and costly reconciliation.

PRESENTERS
Muhammad Asad Khan, Global Head of Presales, TELARIX
Harry Huang, Product Manager, TELARIX
TIME
12:35

Group Photo

ALL DELEGATES
TIME
12:45

Lunch

TIME
14:00
TOPIC

Carrier Panel: Expedite Dispute Closure Process

The panel will explore specific initiatives and processes used by carriers to improve the speed of dispute resolution, touching on technological efficiency, communication strategies and benchmarking, methodology as well as a deeper dive into complex cases and their associated pitfalls and challenges.

MODERATOR
Paul Fedarb, Sr Manager, GW Voice & B2C, BT | GSC COUNCIL
TIME
14:50
TOPIC

Workshop: Carrier Business Challenges

We will examine some of the broader business issues presenting a challenge to carriers today, the impact of sanctions, the increasing complexity of OBR billing increments, cost efficiencies, data security, regulatory compliance and more.

MODERATOR
Debdatta Mallick, AVP RA & Business Control, PCCW GLOBAL | GSC COUNCIL
TIME
16:10

Bilateral Meetings

TIME
18:00

Meeting Adjourned

Free evening for all delegates

Day 2 - Wednesday 6 November

TIME
9:00
TOPIC

AI/ML for Fraud/Scam Prevention

How AI/ML can be used to identify and stop unwanted traffic

PRESENTERS
Endre Syvertsen, Sr Product Mgr, Fraud Solutions, TELENOR LINX
TIME
9:50
TOPIC

Perfect Invoicing

Using AI, EDI and Automation to drive accuracy and efficiency

PRESENTER
Marcus Bergendahl, Program Director, LINXA
TIME
10:25
TOPIC

Billing Verification

  • Identification of common issues and discrepancies
  • Methods for regular data audits and validation
  • Data integrity and accuracy
  • Tools and strategies for resolving billing disputes effectively
PRESENTERS
Balaji Srinivasan / Finn Kornbo, Product Management, CSG INTERNATIONAL
TIME
11:00

Coffee Break

TIME
11:30
TOPIC

Workshop: Billing Standardization

Companies provide invoices in various formats and while some billing systems support PDF readers, this approach is not always effective and can require manual reconciliation with internal systems.
For simplicity, carriers should aim to reduce the need for manual mapping. What are the challenges and considerations to bear in mind if standardization is to be achieved?

FACILITATOR
Zainab Khaan, Dispute Manager, TELENOR LINX
TIME
12:45

Lunch

TIME
14:00
TOPIC

Carrier Panel: Insight on Managing Fraud

The panel will discuss fraud management best practice, the invariable challenges faced by carriers given the evolution of fraud types, the regulatory landscape and explore the effectiveness of tools and platforms to ensure robust detection and prevention of fraudulent or unwanted traffic.

MODERATOR
Debdatta Mallick AVP RA & Business Control, PCCW GLOBAL | GSC COUNCIL
TIME
14:45
TOPIC

Rich Communication Services (RCS) – A New Dimension of Mobile Communication

Rich Communication Services is a new standard for communication on mobile devices. It combines the best features of text messages and solutions known from messaging apps. This advanced and extensive multimedia communication system plays a special role in customer relations, which are increasingly built using mobile devices.

PRESENTER
Michał Reut, Director Marketing & Development, ORANGE POLSKA
TIME
15:20
TOPIC

Direct Inward Dialling (DID) Challenges

PRESENTER
Tran Thi Minh Hong, Technical Support & Billing Div, VNPT INTERNATIONAL
TIME
16:00

Bilateral Meetings

TIME
18:00

Meeting Adjourned

Free evening for all delegates

Day 3 - Thursday 7 November

TIME
9:00
TOPIC

Revenue Assurance Workstream

Reporting on the feedback gathered from carrier delegates and a walkthrough of RA guidelines.

PRESENTER
Zainab Khan, Dispute Manager, TELENOR LINX
TIME
9:40
TOPIC

CPaaS Billing Model

PRESENTER
Nitin Mangal, Global Head of Billing, TATA COMMUNICATIONS
TIME
10:20
TOPIC

AI-Driven Predictive Analysis for Optimizing Partner Settlements

Delving into how AI-driven predictive analysis can be used to forecast traffic pattern, optimize partner settlements and reduce disputes. Presenting real world applications and the benefits of incorporating AI into settlement.

PRESENTER
Arjun Ishan, Sr Consultant, SUBEX
TIME
10:55

Coffee Break

TIME
11:20
TOPIC

Settlement Simplification on Managed Services for International A2P SMS Traffic and International Voice Termination Traffic

  • Automated settlement reconciliation utilizing technology to automatically match invoices with traffic data
  • Real time traffic monitoring: insights into traffic origin, destination and costs through dashboards and reporting tools
  • Detailed cost breakdowns: understanding the cost structure for each message/call including operator fees, termination fees and other charges
PRESENTERS
Scaesario BDS & Andi Prijasdanto, PT. TELEKOMUNIKASI INDONESIA INTERNATIONAL | TELIN
TIME
12:00
TOPIC

Workshop: Handling Number Plan Maintenance

Given the absence of a single, reliable source for defining number plans, the outdated information available from the ITU and frequent IR21 inconsistencies, we will discuss the various means adopted by carriers to ensure up to date and accurate numbering data.

  • How carriers manage updates and discrepancies in dial codes?
  • What are the primary sources of numbering plan information?
  • How frequently are numbering plans updated?
  • What criteria are used to select/decide one supplier’s definition over another?
  • What tools or external services are available for reference and who provides them?
FACILITATORS
Lyn Du, Head of Global Carrier Support, TELSTRA | GSC COUNCIL
Endre Syvertsen, Sr Product Mgr & Fraud Solutions, TELENOR LINX
TIME
12:45

Lunch

TIME
14:00
TOPIC

Vendor Panel Discussion

An opportunity for our carrier community to gain insight into how systems vendors are reacting to the latest market trends, how they surmount the challenges of integrating new technologies with legacy platforms, AI strategies and glimpse into their crystal ball.

MODERATOR
Debdatta Mallick, AVP RA & Business Control, PCCW GLOBAL | GSC COUNCIL
TIME
14:40
TOPIC

VoLTE in Roaming

The execution of VoLTE implementation in roaming, a summary of progress so far and facing the challenges.

PRESENTER
Jacek Spychalski, Senior Project Manager, ORANGE POLSKA
TIME
15:15
TOPIC

Workshop: Customer Portal

There is an increasing requirement for carriers to use supplier customer portals for trouble ticketing And invoice uploads. This workshop will explore the various pros and cons and the impact this trend can exert on existing workloads.

FACILITATOR
Inne Michiels, Financial Customer Operations Mgr, BICS
TIME
15:55
TOPIC

Action Plans

An opportunity to provide your feedback on this event, and help to shape the agenda for the next one. We will also reveal the dates and location of the 40th GSC Forum.

FACILITATOR
Lyn Du, GSC CHAIRPERSON
TIME
16:15

Meeting Adjourned

TIME
16:20

Bilateral Meetings

TIME
18:15

Group Dinner Hosted & Sponsored by Orange Polska

Meet in Hotel Lobby for coach transport to BAZYLISZEK Restaurant in Old Town Square.

Co-hosted by

Visa Requirements for Travel to Poland

Citizens from the UK, the USA, Australia, Canada, or any of the 29 Schengen countries do not require an entry visa for Poland for short stays. You will need a visa if you are from a non-Schengen country. Read more and apply online here.

If you will require a formal letter for your visa application, please indicate in the registration form below. we will send you a template and the necessary instructions once your registration has been received.

Hotel Accommodations

Arche Hotel Krakowska

Aleja Krakowska 237
02-180 Warsaw, Poland

Single room rate with breakfast – €80 per night. For carrier members, GSC shall absorb 100% of the accommodation costs (single occupancy) including breakfast for two carrier delegates per membership for up to four nights from Monday 4th November to Thursday 7th November with checkout on Friday 8th November.

Conference Venue

Arche Hotel Geologiczna

Ul. Geologiczna 4
02-246 Warsaw, Poland

The conference venue is a separate hotel next door from the accommodations. 

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