37th GSC Forum | Zagreb, Croatia
7-9 November 2023
Agenda Summary
- Last updated: 28 August 2023
Day 1 Tuesday 7 November – Full Day Meeting
Day 1 Tuesday 7 November – Welcome Dinner sponsored by ZIRA
Day 2 Wednesday 8 November – Full Day Meeting
Day 3 Thursday 9 November – Full Day Meeting
Day 3 Thursday 9 November – Group Dinner sponsored by GSC & Drinks sponsored by Subex
Day 1 - Tuesday 7 November
Welcome & Introduction
Host Welcome
AI That Truly Benefits Users
- Emergence of AI, latest trends and predictions
- Transformational changes and innovation
- AI impacts: cyber threats, privacy, disinformation
- Opportunities for growth
Efficiency & Compliance: Streamlining penalty management in Wholesale
Merima Ziko, Product Manager, ZIRA
Delegates Round Table Introduction
Coffee Break
Revenue Assurance Workstream
- Overview of work in progress
- Impact of revenue leakage on product profitability
- Identification and mapping of most common leakages
- Recommended effective revenue assurance controls
- Deliverable working draft of Revenue Assurance guidelines
- Roadmap: steps moving forward
AI ML Trends & Futuristics Use Cases in PEM
- Industry trends, challenges faced by CSPs and Futuristics Use Cases
Group Photo
Light Lunch
Vendor Panel Discussion: Use of Artificial Intelligence
- Opportunities offered by AI and global market trend
- How AI reshapes and increases efficiency – predictive analysis, improved business operations and customer experience
- AI for anti-fraud / risk mitigation / data privacy
- AI use cases
Risks Workstream Update
- Provide a reference guide document and outline the key business risks
New EU Standards for Invoicing
- Impact on global telecoms
Coffee Break
Bilateral Meetings
Welcome Dinner sponsored by ZIRA
Day 2 - Wednesday 8 November
A2P Business Insight
- A2P market size and trends
- SMS commercial structure / pricing structure
- Operational controls / Firewalling solutions
- A2P fraud trend
- Identification of fraud and mechanisms to resolve disputes
- Evolution / RCS / IoT
Obstacles in International A2P Business
- Insight and experiences from VNPT-I
A2P Customer Pain Points: Addressing Operators’ Challenges through Practical Insights
While operators are becoming more enterprise-centric to access incremental revenue, they face new challenges to align their business processes with the market needs. New pricing models such as Sender-ID based pricing adds more complexity to the rate analysis, understanding of Sender IDs, routing, and billing. But this is not all, Quality of Service has been a decisive factor in customer retention and profitability. Why are operators mindful of message delivery rate and application conversation ratio KPIs, and how does this affect routing decisions? This presentation will focus on a practical use case that highlights the main challenges around A2P messaging froman operator standpoint, from trading to routing and billing. It will also outline the best practices to measure and present business profitability.
Harry Huang, Product Manager, Tomia Global
Coffee Break
A2P Dispute Management Workstream
- Pain points, identification of root causes, types of disputes (submitted vs delivered)
- Benchmarks, best practice guidelines to mitigation, ways to resolve disputes
Numbering Services Management
- Sharing experiences of simplified management of Numbering services into the wholesale environment (managing inventory, Rate Sheets, Routing, Reporting and Billing)
Buffet Lunch
Workshop: Fraud Prevention Measures
- Fraud trend, new types of cases
- A2P fraud cases (OTP, artificial SMS), impact of flash calls
- Assigning accountability to fraud perpetrators. What steps?
- Which means of prevention are/are not working?
- Leveraging carrier partnerships to prevent fraud. Expanding collaboration
Nashim Mullick, Senior Fraud Prevention Manager, PCCW Global
Workshop: A2P Credit & Dispute
- How credit exposures are managed
Carrier Panel: Bill to Cash
- What are the biggest challenges to your Bill to Cash team, in particular responsibilities after product expansions
- What is your current operational headache?
Coffee Break
Bilateral Meetings
Day 3 - Thursday 9 November
Voice Fraud Case Study
- Synopsis of voice fraud trends in the industry
- Average number, duration and exposure per dispute
- Typical fraud dispute types and reasons for rejections
- Minimum threshold and credit note recovery %
- Learnings and observations
i3Forum A2P Fraud Classification & MEF Code of Conduct
Nashim Mullick, Senior Fraud Prevention Manager, PCCW Global
VoLTE Roaming & Impact on Wholesale
Coffee Break
Collection Process Automation
ITRF Update
- Briefing on the key takeaways and insight shared from the conference
Lunch
Carrier Panel: Success Factors for Credit Control & Settlement
Trust in Telecom
Action Plans
- Delegate feedback
- Topics / issues for inclusion in next GSC Forum
- Next meeting dates and location
Coffee Break
Bilateral Meetings
Group Dinner sponsored by GSC & Drinks sponsored by Subex
(Meet at Hotel Lobby)
Visa Requirements for Travel to Croatia
Hotel Accommodations and Transport
Doubletree by Hilton Zagreb
Ulica Grada Vukovara 269a
Zagreb, 10000, Croatia
Room rate per day:
- Single – 115 EUR
- Double – 127 EUR
A sojourn tax of 1,60 EUR per person per day is not included in the above rates and will be charged separately.
For Carrier members, GSC shall absorb 100% of the accommodation costs (single occupancy) including breakfast for 2 carrier delegates per membership for up to 4 nights from Monday 6th November to Thursday 9th November with checkout on Friday 10th November.
Airport transfers:
- Car airport pickup (up to 3 persons) 35 EUR
- Van airport pickup (up to 7 persons) 48 EUR
- Car airport drop off (up to 3 persons) 25 EUR
- Van airport drop off (up to 7 persons) 48 EUR
Journey time is approximately 25 minutes. Subject to availability. Contact the hotel once your room reservation has been confirmed.
Airport taxis cost approximately 30 EUR.
GSC Zagreb Guidebook
Presented by our co-hosts, ZIRA, browse the guidebook complete with transportation info, Zagreb’s history and districts, where to eat, and what to see and do!
