39th GSC Forum | Warsaw, Poland
5-7 November 2024
Agenda Summary
- Last updated: 22 October 2024
Day 1 Tuesday 5 November – Full Day Meeting
Day 2 Wednesday 6 November – Full Day Meeting
Day 3 Thursday 7 November – Full Day Meeting
Day 3 Thursday 7 November – Group Dinner sponsored by Orange Polska
Day 1 - Tuesday 5 November
Welcome & Introduction
Co-host Welcome & Company Presentation
Delegates Round Table Introduction
Risk Market Analysis
Coffee Break
Legal Aspects of Anti-fraud & Compliance Activities Performed by Telcos
Legal aspects of anti-fraud and compliance activities in line with new regulations on the Polish market. How do these regulations affect Orange Polska activities, and what are our new rights and obligations?
Marek Jakóbowski, Compliance Mgt Expert, ORANGE POLSKA
The Evolution of Pricelists
Pricelists continue to evolve. Earlier this year, some operators began offering origin level rounding rules. Others include properties such as Network Features. How do these fields affect pricing, rating and billing? This session delves into the latest changes in Voice and SMS pricelists and how to avoid traffic disputes and costly reconciliation.
Harry Huang, Product Manager, TELARIX
Group Photo
Lunch
Carrier Panel: Expedite Dispute Closure Process
The panel will explore specific initiatives and processes used by carriers to improve the speed of dispute resolution, touching on technological efficiency, communication strategies and benchmarking, methodology as well as a deeper dive into complex cases and their associated pitfalls and challenges.
Workshop: Carrier Business Challenges
We will examine some of the broader business issues presenting a challenge to carriers today, the impact of sanctions, the increasing complexity of OBR billing increments, cost efficiencies, data security, regulatory compliance and more.
Bilateral Meetings
Meeting Adjourned
Day 2 - Wednesday 6 November
AI/ML for Fraud/Scam Prevention
How AI/ML can be used to identify and stop unwanted traffic
Perfect Invoicing
Using AI, EDI and Automation to drive accuracy and efficiency
Billing Verification
- Identification of common issues and discrepancies
- Methods for regular data audits and validation
- Data integrity and accuracy
- Tools and strategies for resolving billing disputes effectively
Coffee Break
Workshop: Billing Standardization
Companies provide invoices in various formats and while some billing systems support PDF readers, this approach is not always effective and can require manual reconciliation with internal systems.
For simplicity, carriers should aim to reduce the need for manual mapping. What are the challenges and considerations to bear in mind if standardization is to be achieved?
Lunch
Carrier Panel: Insight on Managing Fraud
The panel will discuss fraud management best practice, the invariable challenges faced by carriers given the evolution of fraud types, the regulatory landscape and explore the effectiveness of tools and platforms to ensure robust detection and prevention of fraudulent or unwanted traffic.
Rich Communication Services (RCS) – A New Dimension of Mobile Communication
Rich Communication Services is a new standard for communication on mobile devices. It combines the best features of text messages and solutions known from messaging apps. This advanced and extensive multimedia communication system plays a special role in customer relations, which are increasingly built using mobile devices.
Direct Inward Dialling (DID) Challenges
Bilateral Meetings
Meeting Adjourned
Day 3 - Thursday 7 November
Revenue Assurance Workstream
Reporting on the feedback gathered from carrier delegates and a walkthrough of RA guidelines.
CPaaS Billing Model
AI-Driven Predictive Analysis for Optimizing Partner Settlements
Delving into how AI-driven predictive analysis can be used to forecast traffic pattern, optimize partner settlements and reduce disputes. Presenting real world applications and the benefits of incorporating AI into settlement.
Coffee Break
Settlement Simplification on Managed Services for International A2P SMS Traffic and International Voice Termination Traffic
- Automated settlement reconciliation utilizing technology to automatically match invoices with traffic data
- Real time traffic monitoring: insights into traffic origin, destination and costs through dashboards and reporting tools
- Detailed cost breakdowns: understanding the cost structure for each message/call including operator fees, termination fees and other charges
Workshop: Handling Number Plan Maintenance
Given the absence of a single, reliable source for defining number plans, the outdated information available from the ITU and frequent IR21 inconsistencies, we will discuss the various means adopted by carriers to ensure up to date and accurate numbering data.
- How carriers manage updates and discrepancies in dial codes?
- What are the primary sources of numbering plan information?
- How frequently are numbering plans updated?
- What criteria are used to select/decide one supplier’s definition over another?
- What tools or external services are available for reference and who provides them?
Endre Syvertsen, Sr Product Mgr & Fraud Solutions, TELENOR LINX
Lunch
Vendor Panel Discussion
An opportunity for our carrier community to gain insight into how systems vendors are reacting to the latest market trends, how they surmount the challenges of integrating new technologies with legacy platforms, AI strategies and glimpse into their crystal ball.
VoLTE in Roaming
The execution of VoLTE implementation in roaming, a summary of progress so far and facing the challenges.
Workshop: Customer Portal
There is an increasing requirement for carriers to use supplier customer portals for trouble ticketing And invoice uploads. This workshop will explore the various pros and cons and the impact this trend can exert on existing workloads.
Action Plans
An opportunity to provide your feedback on this event, and help to shape the agenda for the next one. We will also reveal the dates and location of the 40th GSC Forum.
Meeting Adjourned
Bilateral Meetings
Group Dinner Hosted & Sponsored by Orange Polska
Meet in Hotel Lobby for coach transport to BAZYLISZEK Restaurant in Old Town Square.
Visa Requirements for Travel to Poland
Citizens from the UK, the USA, Australia, Canada, or any of the 29 Schengen countries do not require an entry visa for Poland for short stays. You will need a visa if you are from a non-Schengen country. Read more and apply online here.
If you will require a formal letter for your visa application, please indicate in the registration form below. we will send you a template and the necessary instructions once your registration has been received.
Hotel Accommodations
Aleja Krakowska 237
02-180 Warsaw, Poland
Single room rate with breakfast – €80 per night. For carrier members, GSC shall absorb 100% of the accommodation costs (single occupancy) including breakfast for two carrier delegates per membership for up to four nights from Monday 4th November to Thursday 7th November with checkout on Friday 8th November.
Conference Venue
Ul. Geologiczna 4
02-246 Warsaw, Poland
The conference venue is a separate hotel next door from the accommodations.