7-9 November 2023
Zagreb, Croatia
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DAY 1 – Tuesday, 7 November 2023
Host Welcome
SPEAKER
ZIRA
TOPIC
AI That Truly Benefits Users
- Emergence of AI, latest trends and predictions
- Transformational changes and innovation
- AI impacts: cyber threats, privacy, disinformation
- Opportunities for growth
PRESENTER
Petar Perković, Data Science Lead, Njuškalo Technology
TOPIC
Intelligent Margin Protection
- Endangering profitability through favourable price margins with slow network implementation time
- Leveraging quick buy/sell price margin calculation
- Addressing price fluctuations with fast routing changes
- Maximizing profitability through smart routing changes
PRESENTER
Harun Hasić, Product Manager, ZIRA
TOPIC
Revenue Assurance Workstream
- Overview of work in progress
- Impact of revenue leakage on product profitability
- Identification and mapping of most common leakages
- Recommended effective revenue assurance controls
- Deliverable working draft of Revenue Assurance guidelines
- Roadmap: steps moving forward
PRESENTER
Zainab Khan, Disputes Manager, Telenor Linx
TOPIC
AI ML Trends & Futuristics Use Cases in PEM
- Industry trends, challenges faced by CSPs and Futuristics Use Cases
PRESENTER
Arjun Ishan, Senior Consultant, Subex
TOPIC
Vendor Panel Discussion: Use of Artificial Intelligence
- Opportunities offered by AI and global market trend
- How AI reshapes and increases efficiency – predictive analysis, improved business operations and customer experience
- AI for anti-fraud / risk mitigation / data privacy
- AI use cases
MODERATOR
Debdatta Mallick, AVP RA & Business Control, PCCW Global | GSC Executive Council
TOPIC
Risks Workstream Update
- Provide a reference guide document and outline the key business risks
PRESENTER
Paul Fedarb, Senior Manager, GW Voice & B2C BT | GSC Executive Council
TOPIC
ITRF Update
- Briefing on the key takeaways and insight shared from the last conference
PRESENTERS
Paul Fedarb, GSC Executive Council
Laurie Beagle, Senior Partner, ITRF
Laurie Beagle, Senior Partner, ITRF
DAY 2 – Wednesday, 8 November 2023
TOPIC
A2P Business Insight
- A2P market size and trends
- SMS commercial structure / pricing structure
- Operational controls / Firewalling solutions
- A2P fraud trend
- Identification of fraud and mechanisms to resolve disputes
- Evolution / RCS / IoT
PRESENTERS
Muhammad Asad Khan, Global Head of Presales, Tomia Global
Harry Huang, Product Manager, Tomia Global
TOPIC
Obstacles in International A2P Business
- Insight and experiences from VNPT-I
PRESENTER
Ninh Tran, Sr Account Manager, VNPT International
TOPIC
A2P Customer Pain Points: Addressing Operators’ Challenges through Practical Insights
This presentation will focus on a practical use case that highlights the main challenges around A2P messaging froman operator standpoint, from trading to routing and billing. It will also outline the best practices to measure and present business profitability.
PRESENTERS
Muhammad Asad Khan, Global Head of Presales, Tomia Global
Harry Huang, Product Manager, Tomia Global
TOPIC
New EU Standards for Invoicing
- What does it mean?
- Where and when will it apply?
- Impact on global telecoms
PRESENTER
Jon Fowler, CSG International
TOPIC
Numbering Services Management
- Sharing experiences of simplified management of Numbering services into the wholesale environment (managing inventory, Rate Sheets, Routing, Reporting and Billing)
PRESENTER
Marcus Bergendahl, Program Director, Linxa
TOPIC
Workshop: Fraud Prevention Measures
- Fraud trend, new types of cases
- A2P fraud cases (OTP, artificial SMS), impact of flash calls
- Assigning accountability to fraud perpetrators. What steps?
- Which means of prevention are/are not working?
- Leveraging carrier partnerships to prevent fraud. Expanding collaboration
FACILITATORS
Endre Syvertsen, Senior Product Manager, Telenor Linx
Nashim Mullick, Senior Fraud Prevention Manager, PCCW Global
Nashim Mullick, Senior Fraud Prevention Manager, PCCW Global
TOPIC
Workshop: A2P Credit & Dispute
- How credit exposures are managed
FACILITATOR
Zainab Khan, Disputes Manager, Telenor Linx
DAY 3 - Thursday, 9 November 2023
TOPIC
Voice Fraud Case Study
- Synopsis of voice fraud trends in the industry
- Average number, duration and exposure per dispute
- Typical fraud dispute types and reasons for rejections
- Minimum threshold and credit note recovery %
- Learnings and observations
PRESENTER
Zainab Khan, Disputes Manager, Telenor Linx
TOPIC
i3Forum A2P Fraud Classification & MEF Code of Conduct
PRESENTERS
Endre Syvertsen, Senior Product Manager, Telenor Linx
Nashim Mullick, Senior Fraud Prevention Manager, PCCW Global
Nashim Mullick, Senior Fraud Prevention Manager, PCCW Global
TOPIC
VoLTE Roaming & Impact on Wholesale
PRESENTER
Tom Verthé, Product Manager, Voice
TOPIC
Collection Process Automation
PRESENTER
Karunesh Kumar, AVP & Global Head Collections, TATA Communications
TOPIC
A2P Dispute Management Workstream
- Pain points, identification of root causes, types of disputes (submitted vs delivered)
- Benchmarks, best practice guidelines to mitigation, ways to resolve disputes
PRESENTER
GSC Workstream Leads
TOPIC
Trust in Telecom
PRESENTER
Simon Dodsworth, VP Voice & Messaging, Arelion | GSC Executive Council
