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GSC Forum – November 2022

8-10 November 2022, Istanbul, Turkey

We look forward to getting together in person to hear from our members and chart a path forward. All carriers are welcome to join us to participate in new learning opportunities across:

  • Market Updates
  • Vendor Updates
  • Fraud Prevention
  • Dispute Resolution
  • A2P Sales to Billing & Settlement
  • Dashboard & Alert Capabilities
  • PAI vs FROM

Agenda Summary
- Last updated: 5 October 2022

Day 1 Tuesday 8 November – Full Day Meeting
Day 1 Evening, Tuesday 8 November – Group Dinner sponsored by ZIRA – All delegates welcome
Day 2 Wednesday 9 November – Full Day Meeting
Day 3 Thursday 10 November – Full Day Meeting
Day 3 Evening, Thursday 10 November – Group Dinner sponsored by LINXA  All delegates welcome

DAY 1 – Tuesday, 8 November 2022

TIME
9:00 TRT

Welcome & Introduction

SPEAKER
Ms Lyn Du, GSC Chairperson
TIME
9:05 TRT

Co-host Welcome

SPEAKER
Mr Kunal Dave, VP Global Sales, LINXA
TIME
9:10 TRT

Delegates Round Table Introduction

ALL DELEGATES
TIME
9:30 TRT
TOPIC

The Lightning Review of Every Method Currently Proposed for Authenticating Phone Calls

  • Protecting the end user from scams
  • Protecting the telco from abuse of origin-based rating
  • The base countermeasures
  • Blocking international calls with domestic CLIs
  • Rich call data
  • The disruptors in the authentication market
  • Suppliers experimenting with out of band verification communication between telcos
  • Academics experimenting with secure two-way validation between user handsets
  • A quick tour of other proposals
  • Is SHAKEN the authentication mainstream?
  • STIR/SHAKEN in the US, Canada and maybe France
  • SHAKEN for TDM
  • What is “International SHAKEN”?
  • Can it be made to work with delegated certificates?
  • Or does its future involve distributed ledger technology and something like a self-sovereign identity for every user?
  • The Aggregators
  • Will multiple national solutions inevitably lead to the creation of a clearing house for authentication?
PRESENTER
Mr Eric Priezkalns, CEO, Risk Assurance Group
TIME
10:30 TRT

Coffee Break

TIME
11:00 TRT
TOPIC

i3Forum-RAG Survey Findings for Wholesale Fraud

PRESENTER
Mr Eric Priezkalns, CEO, Risk Assurance Group
TIME
11:30 TRT
TOPIC

Fraud Prevention, Detection and Management

PRESENTER
Mr Nashim Mullick, Fraud Manager, PCCW Global
TIME
12:20 TRT

Group Photo

TIME
12:30 TRT

Buffet Lunch

TIME
14:00 TRT
TOPIC

Workshop: Bill To Cash (B2C) Workstream

ALL DELEGATES
TIME
15:30 TRT

Coffee Break

TIME
16:00 TRT
TOPIC

Automating Dispute Process for Carrier Services

PRESENTER
Mr Alen Muslić, Chief Strategy Officer, ZIRA
TIME
16:30 - 18:00 TRT

Bilateral Meetings

TIME
18:30 TRT

Group Dinner Sponsored by Zira

(Hotel Rooftop – City Lights Bar)

gsc_logo_ZIRA

DAY 2 – Wednesday, 9 November 2022

TIME
9:00 TRT
TOPIC

Revenue Assurance Initiatives in Wholesale Telecom

  • Business Assurance; an urgent need for telcos
  • Dispute Management: integral component of Revenue Assurance
PRESENTER
Ms Zainab Khan, Disputes Manager, TGS Telenor
TIME
9:40 TRT
TOPIC

A2P Business Overview

PRESENTER
Mr Benoit Cachbach, Business Enablement & Processes Team Leader, BICS
TIME
10:20 TRT
TOPIC

BTs Journey on B2C

PRESENTER
Mr Paul Fedarb, Senior Manager, Global Wholesale Voice & B2C Settlements, BT Group
TIME
11:00 TRT

Coffee Break

TIME
11:30 TRT
TOPIC

A2P SMS Fraud Management

PRESENTER
Mr Do Dinh Truc, Technical Support & Billing, VNPT – International
TIME
12:00 TRT
TOPIC

Workshop: A2P SMS Challenges

  • Participants to collaborate, exchange insight and experiences
  • Understanding A2P SMS fraud
  • A2P Dispute Types, ways to prevent and resolve
  • A2P SMS Fraud Prevention Guidelines
  • Fraud prevention / solution for Voice OTP fraud, international A2P SMS
FACILITATOR
Ms Jane Rico, GSC Consultant
TIME
12:45 TRT

Buffet Lunch

TIME
14:00 TRT
TOPIC

5G Roaming, Billing & Settlement, the Age of BCE & Blockchain

PRESENTER
Mr Mrutyunjaya Mandal, Product Director, Subex
TIME
14:30 TRT
TOPIC

Dealing with Sanctioned Countries

  • The conflict in Ukraine and trading with Russian operators
  • The position from the authorities and the reality from the banks
  • Potential solutions and outcomes
PRESENTER
Mr Simon Dodsworth, VP, Voice Trading, Arelion
TIME
15:00 TRT
TOPIC

Workshop: Billing & Collection for Sanctioned Countries

  • How do you keep abreast of the sanctions landscape?
  • Mechanisms in your company/organization to assess risk
  • Offsets, nettings or mutual transactions?
FACILITATOR
Mr Simon Dodsworth, GSC Council
TIME
15:45 TRT

Coffee Break

TIME
16:00 - 18:00 TRT

Bilateral Meetings

DAY 3 - Thursday, 10 November 2022

TIME
9:00 TRT
TOPIC

Why Zero Tolerance Fraud Is So Important to Telenor

  • Securing Trust
  • Responsibility
  • Partnership
  • Faithfulness
PRESENTER
Mr Endre Syvertsen, Senior Product Manager, Fraud Solutions, TGS Telenor
TIME
10:00 TRT
TOPIC

Let's Talk Invoices

PRESENTER
Mr Marcus Bergendahl, Program Director, LINXA
TIME
10:30 TRT

Coffee Break

TIME
11:00 TRT
TOPIC

Workshop: Dispute Management

  • Evolution of disputes
  • Evolution of systems to manage disputes
  • Pain points
  • What can we do as an industry?
FACILITATOR
Ms Debdatta Mallick, AVP RA & Business Control, PCCW Global / GSC Council
TIME
12:30 TRT

Buffet Lunch

TIME
14:00 TRT
TOPIC

What Does Containerization and Continuous Delivery Mean for Wholesale Billing Management and Operations

  • Buzzword update – what does it all mean?
    • Containerization (Docker, Chef, Puppet)
    • Kubernetes K8s (Helm)
    • DevOps, Continuous Delivery (CD) and Continuous Integration (CI)
  • Impact on BSS management and operation – Cloud is so last week!
    • Container platforms: Openshift, EKS/AKS, Tanzu
    • DevOps, CD and CI: SaaS, Managed Service and on premise impact
  • CSG strategy and way forward
PRESENTER
Mr Jon Fowler, Senior Product Manager, CSG
TIME
14:30 TRT
TOPIC

All Delegates Round Table Discussion – Exchange of Insights on Topical Issues

Topics to include fraud contract clauses, AR insurance, digital innovation, etc.

FACILITATORS
Mr Simon Dodsworth, GSC Council
Ms Debdatta Mallick, GSC Council
TIME
15:30 TRT

Coffee Break

TIME
16:00 TRT
TOPIC

Bill to Cash (B2C) Workstream Feedback

PRESENTER
Mr Paul Fedarb, Senior Manager, Global Wholesale Voice & B2C Settlements, BT
TIME
16:15 TRT
TOPIC

Action Plans and Meeting Close

  • Delegate feedback
  • Topics / issues for inclusion in next GSC Forum
  • Next meeting dates and location
PRESENTER
GSC Chairperson
TIME
16:30 - 18:30 TRT

Bilateral Meetings

TIME
18:30 TRT

Group Dinner Sponsored by LINXA

(Meet in hotel lobby for transport to external venue)
gsc_logo_linxa