5-7 November 2024
Warsaw, Poland
Members can log in to download presentation PDFs below.
DAY 1 – Tuesday, 5 November 2024
Co-host Welcome & Company Presentation
Risk Market Analysis
Legal Aspects of Anti-fraud & Compliance Activities Performed by Telcos
Legal aspects of anti-fraud and compliance activities in line with new regulations on the Polish market. How do these regulations affect Orange Polska activities, and what are our new rights and obligations?
Marek Jakóbowski, Compliance Mgt Expert, ORANGE POLSKA
Carrier Panel: Expedite Dispute Closure Process
The panel will explore specific initiatives and processes used by carriers to improve the speed of dispute resolution, touching on technological efficiency, communication strategies and benchmarking, methodology as well as a deeper dive into complex cases and their associated pitfalls and challenges.
Workshop: Carrier Business Challenges
We will examine some of the broader business issues presenting a challenge to carriers today, the impact of sanctions, the increasing complexity of OBR billing increments, cost efficiencies, data security, regulatory compliance and more.
DAY 2 – Wednesday, 6 November 2024
AI/ML for Fraud/Scam Prevention
How AI/ML can be used to identify and stop unwanted traffic
Perfect Invoicing
Using AI, EDI and Automation to drive accuracy and efficiency
Billing Verification
- Identification of common issues and discrepancies
- Methods for regular data audits and validation
- Data integrity and accuracy
- Tools and strategies for resolving billing disputes effectively
Workshop: Billing Standardization
Companies provide invoices in various formats and while some billing systems support PDF readers, this approach is not always effective and can require manual reconciliation with internal systems.
For simplicity, carriers should aim to reduce the need for manual mapping. What are the challenges and considerations to bear in mind if standardization is to be achieved?
Carrier Panel: Insight on Managing Fraud
The panel will discuss fraud management best practice, the invariable challenges faced by carriers given the evolution of fraud types, the regulatory landscape and explore the effectiveness of tools and platforms to ensure robust detection and prevention of fraudulent or unwanted traffic.
The Evolution of Pricelists
Pricelists continue to evolve. Earlier this year, some operators began offering origin level rounding rules. Others include properties such as Network Features. How do these fields affect pricing, rating and billing? This session delves into the latest changes in Voice and SMS pricelists and how to avoid traffic disputes and costly reconciliation.
Harry Huang, Product Manager, TELARIX
Direct Inward Dialing (DID) Challenges
DAY 3 - Thursday, 7 November 2024
Revenue Assurance Workstream
Reporting on the feedback gathered from carrier delegates and a walkthrough of RA guidelines.
CPaaS Billing Model
AI-Driven Predictive Analysis for Optimizing Partner Settlements
Delving into how AI-driven predictive analysis can be used to forecast traffic pattern, optimize partner settlements and reduce disputes. Presenting real world applications and the benefits of incorporating AI into settlement.
Settlement Simplification on Managed Services for International A2P SMS Traffic and International Voice Termination Traffic
- Automated settlement reconciliation utilizing technology to automatically match invoices with traffic data
- Real time traffic monitoring: insights into traffic origin, destination and costs through dashboards and reporting tools
- Detailed cost breakdowns: understanding the cost structure for each message/call including operator fees, termination fees and other charges
Workshop: Handling Number Plan Maintenance
- How to define a Mobile Number Portability (MNP) calling number?
- Which header field is mandatory, P-Asserted-Identity (PAI) header field or FROM header field?
- What do carriers do if the sending partner does not support PAI but receiving partner
is charging base on PAI? - How to deal with hidden/anonymous calling number calls?
Endre Syvertsen, Sr Product Mgr & Fraud Solutions, TELENOR LINX
Vendor Panel Discussion
An opportunity for our carrier community to gain insight into how systems vendors are reacting to the latest market trends, how they surmount the challenges of integrating new technologies with legacy platforms, AI strategies and glimpse into their crystal ball.
VoLTE in Roaming
The execution of VoLTE implementation in roaming, a summary of progress so far and facing the challenges.
Workshop: Customer Portal
There is an increasing requirement for carriers to use supplier customer portals for trouble ticketing And invoice uploads. This workshop will explore the various pros and cons and the impact this trend can exert on existing workloads.
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