Dispute Management

How can disputes be managed more effectively?

Our Findings
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OBJECTIVES

Share knowledge on end-to-end dispute management

Establish best practices for mitigation of revenue leakage and risk

Facilitate greater process clarity and efficiency by fostering clear communication

Building Better Practices

Telecommunications dispute resolution needs to be speedier, more efficient and more effective. From rate disputes to disagreements related to dial codes, shortfalls, volumes and fraud, this workstream is dedicated to building best practices to accelerate this process.

Leverage guidelines and frameworks from this workstream.

Dispute Management – Sept. 2020