We look forward to when we are able to meet in person. Until then, we are very excited to reconnect virtually, hear from our members, and chart a path forward. The GSC is undergoing a transformation that will carry us through and beyond this ‘new next.’
TUESDAY, MAY 4
- Despite all the claims to the contrary, has telecoms really changed over the last few years?
- What is digital transformation, and has it made any difference?
- Don’t believe everything you read!
- What keeps stakeholders and your boss awake at night?
- What has changed post-pandemic?
- What can we expect in the next 12 months?
- How will you be affected?
Guest Speaker: Mr. Tony Poulos, Managing Editor, Disruptive Asia
Duration: 1 hour
Time: 9am UTC, 10am BST, 11am CET, 12pm EETS, 5pm SGT/HKT/MYT, 4pm ICT, 2:30pm IST, 5am EDT, 7pm AEST
How Telenor identifies unwanted traffic.
- Closing doors: Blocking of A and B number ranges to proactively stop fraud related traffic.
- Wangiri / scam calls.
- Revenue share numbers – International
premium rate numbers.
- Traffic monitoring – Early detection and stopping traffic related to fraudulent activities.
- Be a trustworthy partner for all our interconnect partners.
Presenter: Mr. Endre Syvertsen, Sr Product Manager – Fraud Solutions, TGS Telenor.
Duration: 1 hour
Time: 10am UTC, 11am BST, 12pm CET, 1pm EETS, 6pm SGT/HKT/MYT, 5pm ICT, 3:30pm IST, 6am EDT, 8pm AEST
How Telenor is stopping payments related to Fraud incidents.
- Telenor’s Hallmark: Zero Tolerance Policy towards Fraud
- Proactive & Preventative Fraud Prevention & Management Strategy
- Bottlenecks & Frequent Challenges in Fraud Disputes Handling
- Game-Changing Factors: Fraud Dispute Process Flow
- Fraud Dispute Resolution Efficiency at Telenor
- Need for a holistic industry-wide approach to combat fraud
Presenter: Ms. Zainab Khan, Disputes Manager, TGS Telenor
Duration: 1 hour
Time: 11am UTC, 12pm BST, 1pm CET, 2pm EETS, 7pm SGT/HKT/MYT, 6pm ICT, 4:30pm IST, 7am EDT, 9pm AEST
WEDNESDAY, MAY 5
- Update of progress
- Vendor demos – carriers’ survey feedback/results
Co Presenters:
Ms. Charlotte Aveback, Head of Carrier Resolutions & Nettings, Voice Trading, Telia Carrier
Mr. Benoît Cachbach, Financial Customer Operations Manager, BICS
Duration: 30 minutes
Time: 9am UTC, 10am BST, 11am CET, 12pm EETS, 5pm SGT/HKT/MYT, 4pm ICT, 2:30pm IST, 5am EDT, 7pm AEST
- What has changed lately
- How do carriers deal with sensitive cases
- Which documents are mandatory etc.
- A2P SMS Fraud
Facilitator: Ms. Nathalie De La Cruz, Head of Billing and Disputes, Orange
Duration: 1.5 hour
Time: 9:30am UTC, 10:30am BST, 11:30am CET, 12:30 pm EETS, 5:30pm SGT/HKT/MYT, 4:30pm ICT, 3pm IST, 5:30am EDT, 7:30pm AEST
- Dispute resolution
- CDRs analysis vs Origin Country Report
- Manipulated CLI, how do carriers detect early of modified or invalid numbers?
Facilitator: Mr. Edwin Javier Vargas Gomez, Profit Assurance, International Voice Business, Telefonica
Duration: 1.5 hour
Time: 11am UTC, 12pm BST, 1pm CET, 2pm EETS, 7pm SGT/HKT/MYT, 6pm ICT, 4:30pm IST, 7am EDT, 9pm AEST
THURSDAY, MAY 6
Co Presenters:
Mr. Paul Fedarb, BT Senior Manager Settlement Services
Ms. Mary Delahunty, Head Teacher CICM (Chartered Institute of Credit Management)
Duration: 1 hour
Time: 8am UTC, 9am BST, 10am CET, 11am EETS, 4pm SGT/HKT/MYT, 3pm ICT, 1:30pm IST, 4am EDT, 6pm AEST